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I had a new vehicle to go from Oklahoma City to Tucson. Given that it was an F550 cab & chassis, I was told it may take a few days to secure the route. Made reservation with them on Friday and they asked for a deposit. Conversation went well and everyone sounded knowledgeable and able to fulfill the request. Paid the deposit with a credit card and was told by about Monday they should have an idea as to when the delivery would take place. I called (3 times) and left a message on Monday for an update - no response. I called Tuesday (4 tries) and a second gentleman (different than the person who took the order) assured me I would hear back from them by the end of the day - no word. I called again on Wednesday morning and after multiple attempts (5 tries) got the same person. He said he would contact me within the next hour or two - no response. I called Thursday (7 tries) over about a 3 hour window and finally left a message to cancel the order. How they choose to handle the refund of the deposit within and with the credit card company still remains.
Reviews, poor ones, mostly state communication issues with which I agree. Lack of communication normally translates to lack of ability to get things done. One other note is email communication I received was mostly automated and all sent by "info@". No personal emails or numbers and no last names which also lends itself to lack of accountability. Think twice before using and be cautious.
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