| Review: |
Where to begin with the awful and costly mistake with entrusting Montway for my auto transport needs.
First, my car was scheduled to be picked up, along what I was told during booking was a popular route, on or after 9 May. I needed it picked up before 12 May, and stated as much at booking and in repeated phone calls. Instead, I had to give my car to a friend to allow for pick up later. Later turned out to be 16 May, seven days after the first possible pick up day and four days after I needed it picked up. It was supposed to be picked up from my friends house. Instead, my friend had to pick up the driver, bring him to the house, and then the driver drove the car away to load on the trailer.
Second, during the process I was repeatedly told not to worry. This was a lie. I was told everything would be fine and my car would be picked up on time and at the agreed price. Again, a lie. I ended up paying 20% more for a service that was late, both in picking up my vehicle and late in delivering it.
Third, delivery was delayed based on the original estimated delivery. My car was dispatched and I agreed to be extorted for more money based on a pickup and delivery estimate that would have my car delivered on 19 May. The day after my car was picked up, the estimate was revised to 20 May. The eventual delivery date was the evening of 22 May. In other words, delivery took twice as long as the original estimate at 120% of the original cost.
Fourth, the driver showed up without the bill of lading. How is this a preferred carrier?
Five and finally, the inability of Montway reps to adequately convey information was one of the most frustrating aspects of this whole ordeal. Additionally, when I am the person initiating almost all contact, since I never received call backs or had people provide updates as promised, it makes me wonder what service I was paying for.
They get one star for eventually getting my car to me, undamaged.
I will never again use Montway. They are a bunch of liars and should be investigated for their methods of extortion. I can't believe that they are this well reviewed and held in such high standing. Be warned. |
