Transport Auto Reviews Write a review

Review guidelines

Reviews here help people decide who to trust with their vehicle. These guidelines keep them useful and fair to customers and companies alike. A person reads every review before it is published.

A good review

  • Comes from a customer. You booked or shipped a vehicle with the company you are reviewing.
  • Covers one shipment, once it is finished. Wait until the vehicle is delivered, or the booking has clearly fallen through. One review per shipment.
  • Sticks to what happened. The route, dates, price, how the company communicated, the condition of the vehicle on arrival. Specific details are what make a review useful.
  • Is honest about rewards. If the company offered you a discount, refund or gift for writing a review, tick the box on the form. The review will say so.

What we don’t publish

  • Reviews by anyone who was not a customer, including the company’s own staff, its competitors, or anyone paid to write them.
  • More than one review of the same shipment, or reviews posted under several names.
  • Phone numbers, home addresses, email addresses or other personal details of anyone, including drivers and staff.
  • Threats, hate speech, slurs or harassment. Strong language describing a bad experience is fine; abuse aimed at people is not.
  • Advertising, links to other businesses, or content unrelated to the shipment.
  • Anything illegal, or anything a court has ordered removed.

Editing and removal

We don’t rewrite reviews. We may remove personal details or a few words that break these guidelines, and we reject or remove reviews that break them more seriously. Ratings and the order reviews appear in are never for sale.

Wrote a review and want to change or remove it? Contact us from the email address you used when you wrote it.

For companies

You can reply publicly to any review of your company once you sign in; replies are checked before they appear. If you believe a review was not written by a customer, contact us with the review link and what your records show. We investigate every report but don’t remove genuine reviews because they are negative.