12 questions to ask before you book a car transport company
A short list of questions that separates well-run car shipping companies from the rest. Ask them before you pay a deposit.
Before you pay anything, ask these questions. A good company answers them clearly and puts the answers in writing.
About the company
- What is your USDOT number? Then check its operating authority is active. Here's how.
- Are you a broker or a carrier? If a broker: which carrier will move my car? See broker or carrier.
- How long have you been operating under this name?
About the price
- Is this the total price, including all fees?
- Can the price change after booking? Under what conditions?
- What happens if no carrier accepts the job at this price?
- How much is the deposit, when is it charged, and is it refundable? See deposits and payment.
- How is the balance paid at delivery?
About the shipment
- What is the pickup window, and how will I know the exact day?
- How long will transport take, and how do I get updates?
About protection
- What does the cargo insurance cover, and can I see the certificate?
- How do I report damage, and what's the deadline?
Then check the reviews
Answers on the phone are one thing. What past customers say is another. Search the company on Transport Auto Reviews and read its critical reviews first. Our guide on reading reviews explains what to look for.