Great Customer Service
They were honest and open from the beginning. The previous company that I used, Direct Connect Auto, would say one thing, the next day the story…
Mary reviewed Ship a Car Direct on July 9, 2015.
The process from start to finish was very fast. I obtained a quote online and was then contacted my someone over email about my request. Once I put the official request in (you don't pay yet... first step is requesting the pick-up date and info along with delivery address, etc.), I didn't hear back from Ship-a-car for the rest of the day. To my surprise, the shipping company that "took" my request from Ship-a-car (who is the 'broker'.. i.e. middle-man) went to pick-up my car the very next day. I had no idea it would happen that quickly. So I signed-off with them and they talked me through when my car would be delivered. I hadn't yet paid ship-a-car. To be honest, I didn't know why I would have to pay ship-a-car at that moment. This transaction is like an individual looking to rent an apartment in new york city. You typically have to pay a broker's fee which is the money that goes to the middle-man (i.e. real estate agent) who facilitates the transaction. But in this case, I basically signed off on my apt without the broker so why pay them after the fact? Anyways, I didn't want there to be an issue so I ended up payin the $225 deposit to ship-a-car. Good margins for that business....
Ok, in summary. I put the request in online on Monday 6/29. Things moved fast. I shipped my car from Atlanta GA on Tuesday 6/30. It arrived in SF, CA on Sunday 7/5. The driver got here on 7/4 but due to crazy July 4th traffic, we scheduled the drop off for Sunday. I paid $1000 in cash to the driver and the shipping company (Rus Al Inc). I paid $225 broker's fee to Ship-A-Car.
5 days. Total cost $1225. No damages to the car (it traveled in the open)
Insurance is $1M. I made the companies send me copies of all of the insurance info. I reco doing that!
They were honest and open from the beginning. The previous company that I used, Direct Connect Auto, would say one thing, the next day the story…
The process went smoothly until they got me in contact with the carrier for my vehicle. The driver was in a completely different state when he was…
This went very smoothly. Lots of emails from Ship a Car Direct was helpful and comforting. Kosta was also always available by phone. I plan to ship…